Controle de qualidade de ferramentas: os processos de otimização de custos e recursos numa praça de máquinas de uma embarcação - um estudo sobre o ciclo PDCA e as ferramentas de qualidade

Abstract

The research looked for to analyze the use of the quality tools through the method for solution of problems denominated Cycle PDCA, in the atmosphere of the room of machines views as factors condicionants for the optimization of the work. The central subject that orientated the research was: To what extents can the quality tools subsidize the socket of decision to mediate the resolution of conflicts in the atmosphere of the room of machines of a merchant ship tends in view the improvement of the quality of the services? To give bill of the subject they were defined the process of socket of decision and the quality as analysis objects for they be the main elements involved in the resolution of problems that you/they influence in an execution of services. As for the methodological procedures, the work accomplished an analytical study, using the bibliographical research, with qualitative approach. In that way, it was ended that independently of the organization, the existence of conflicts is inherent to his/her daily one. What differentiates some of the another is exactly the form as work with those problems/disagreement. it is for that that a process of socket of decision guided for the future can guarantee to the company larger credibility close to the market, besides making possible their collaborators a quality atmosphere. Like this, the Cycle PDCA was presented, while a method for solution of problems, which should look for in the tools of the quality the relative information to the causes of the problems, the viable alternatives and the roads for the solution.