Resolutividade no atendimento médico do serviço de medicina integral na Policlínica Naval de Campo Grande

Abstract

The Primary Health Care is the gateway of users to the Brazilian Marine. And therefore should function efficiently, with quality and commitment both of the multidisciplinary team as well as of the patients in becoming more loyal to the service. She is will open the doors when needed reach a specialist shortly for a specialized care, or even a transfer to Hospital Naval Marcilio Dias (Tertiary Level) and will also act to promote actions of promotion, prevention and rehabilitation of health. In the PNCG operates a Integral Medicine Service since 2014 and since then comes being observed a high number of referrals to medical specialties, configuring a model of service provided to the user in a fragmented way by specialties. In view of this observation, the author developed an intervention that aimed the organization of demand promoting greater adherence of users to the SMI, creating bonds of loyalty with the medical team. An Intervention Project was developed with strategies for the dissemination of protocols doctors and continuing education of the medical staff and, we observed a decrease in the number patients referred to specialists from 42% to 26% and a greater user adherence to the service, verified by increasing the number of patients absorbed from 58% to 70%. The work is still in progress.