Intervenção para a divisão de regulamentação em saúde do hospital naval de Recife: enfoque no gerenciamento de processos e motivação da equipe

Abstract

The reduction of service time and the reduction of the interval of time to prior authorization is a challenge in public health, as in supplementary health. Therefore, it is not different in the Brazilian navy health system. The present study is an intervention project, which its field of action was the health regulation division of a military hospital of the Brazilian Navy, responsible to assist the health system users of Pernambuco, Alagoas and Paraíba, located in Brazilian northeast area. The main objective of the study is to reduce the interval of time to prior authorization of highly complex procedures of Hospital Naval de Recife (HNRe), using strategic planning tools of health operations, by implementing a checklist, and by acting in the problem causes. During 2021 first trimester, the time of authorization of highly complexity processes in the health regulation division of HNRe was 90 days. Speed up these processes authorizations is important for the users and for the Brazilian navy health system as a whole, because it can reduce health costs. For the division officials, the benefit comes with professional satisfaction, of working in an efficient and high quality section and by rework reduction, by the implementation of planning measures. As every process, it never stops and is continuously improved, aggregating value to the health system users and to the institution.