Redução dos índices de cancelamentos de cirurgias oftalmológicas: uma proposta de intervenção

Abstract

The surgical center is characterized by being one of the most complex units in the hospital environment due to the equipment used and the technology available. In the routine operation of a surgical center, several processes and subprocesses occur, directly or indirectly linked to the production of surgeries. All this scenario is permeated by the expectations of the patient, with a very particular symbolism for each individual. Each patient has a representation of this moment, which may have several meanings depending on these expectations created. The cancellation of a surgery is a failure in compliance with the requirements of the administrative planning of the CC unit. It can occur due to several factors, related to both the institution and the users, but it always represents a negative impact for both. The present project aims to indicate the main causes of cancellation of ophthalmological surgeries and propose an intervention with the objective of reducing the rate of surgery cancellations in ophthalmology, thus improving the percentage of compliance with the surgical agenda. The project was developed in the Ambulatory Surgical Center of the Hospital Naval Marcílio Dias. As a partial result of the initiative, a reduction to 44% of the procedures cancelled due to patient non-attendance was achieved, in the total of clinic cancellations.